Relationship Officers

Job Summary

Responsible for acquiring, managing, and growing retail customer relationships while driving deposit mobilization, product cross-selling, and excellent service delivery in line with Tatum Bank’s commercial objectives.

Key Responsibilities

• Acquire new customers and grow the branch deposit base CASA focus.
• Manage assigned customer portfolio and ensure account activity.
• Market and cross-sell products Savings, Current, Fixed Deposit, e-channels, cards.
• Support consumer lending products where applicable.
• Ensure proper KYC documentation and compliance with CBN regulations.
• Resolve customer issues promptly and maintain service standards.
• Support branch sales campaigns and community marketing initiatives.
• Achieve assigned monthly and annual targets.

Qualifications & Experience

• Bachelor’s Degree or HND in any discipline.
• 1–3 years’ experience in retail banking, sales, or customer service.
• Knowledge of retail banking products and operations.

Key Competencies

• Deposit mobilization and sales skills
• Basic Credit Analysis skills
• Customer relationship management
• Knowledge of KYC and AML requirements
• Strong communication and interpersonal skills
• Integrity and attention to detail.