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Reservation Officer at Heliport
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Job Details
This job is closed. Contact details have been hidden and applications are no longer accepted.
Overview of the Role:
To manage reservations, provide excellent customer service, and perform sales and administrative duties to ensure the efficient day-to-day operation of the welcome centre while supporting revenue generation and guest satisfaction.
Main Missions:
- Ensure guests reservations are on the system & handle all bookings.
- Always upsell by proposing other activities related to the company.
- Continuous learning of product in order to respond promptly to demands and ensure efficency in service delivery to clients.
- Manage open & close sales based on bookings in conjunction with the Operations Coordinator / Assist in monitoring resources / Inventory.
- To assist guests in doing a booking while providing all necessary details.
- Updates sales network on availability.
- Ensure filling of Daily Sales Report.
- Answer phone calls & e-mails / Action daily emails.
- Ensure banking is done on a daily basis.
- Compiling suppliers's invoices to be dispatch to HO.
- Conduct cash count at end of the day.
- Ensure filling is being done accordingly (as per supplier/months).
- Ensure that all items received by the customer are charged for and correct bill is issued.
- To follow up for payment where required and ensure payment reached in due time.
- Ensure disclaimer form are available at all time before arriving of guests
- Welcome and greet guests as soon as they arrive at the welcome centre and, where necessary, escort them to their seats.
- Comply with Standard Operating Procedures and ensure all Standard Operating Procedures are carefully followed and applied.
Candidate's Profile:
- 5 Years experience in related field.
- Fluent both in English and French, a third language would be an advantage.
- Ready to work in Bel Ombre.
About the Company
ER Hospitality – Leisure Cluster
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