Experience Requirements

• 2–3 years' experience in reservations, front office, guest relations, or hospitality sales.
• Experience in a lodge, hotel, resort, or tourism environment preferred.
• Experience working with booking systems such as Opera, Protel, Semper, NightsBridge, ResRequest, or similar PMS systems is advantageous.

Key Skills and Competencies

• Excellent verbal and written communication skills.
• Strong sales and negotiation abilities.
• Customer service and relationship-building skills.
• Attention to detail and accuracy.
• Ability to multitask and work under pressure.
• Strong organizational and administrative skills.
• Computer literacy (Microsoft Word, Excel, Outlook).
• Knowledge of online travel agencies (OTAs) and reservation platforms.
• Professional telephone etiquette.
• Problem-solving and conflict-resolution skills