Resort Hostess

·         Welcome all arrivals to the hotel at the main porch. Standard phraseology:

“Good morning Mrs XXX, it’s a pleasure to welcome you to LUX* Le Morne

Bonjour Mme XXX, nous sommes ravi de vous accueillir a LUX* Le Morne »

·         To escort the guests to Reception and converse appropriately until handover to Receptionist for check-in.

·         To be present at the entrance of The Kitchen restaurant or any other F&B area as instructed by management, during meal periods. To welcome and assist in seating if so required.

·         To be present in the Reception area at all other times to converse with guests and check on their experience

·         To welcome and escort every single internal guest (team members from other resorts, Head office and Board of director members) arriving at the hotel.

·         To check J-1 arrival report to see if any arrivals from another LUX* property or another hotel in Mauritius. If so, the call the hotel and seek preferences of the guest and communicate to all concerned depts.

·         To seek feedback from all guests dining on the beach, if not already done so by Events team or Guest relations team.

·         To be present in all wedding at the hotel as a representative of the hotel

·         Escort outsiders as appropriate, to restaurants, bars, spa etc. Bid farewell upon departure and check on experience

·         Bid farewell to every single departure guest with appropriate farewell ritual

·         Assist in mise-en-place of farewell ritual

·         To host and converse with guests at the Management cocktail.

·         Accompanies in welcome or farewell at the airport if so instructed by management

·         Actively participates in the provision of excellent service to guests.

·         Provides any necessary assistance to guests with special needs.

·         Interacts with guests on a daily basis, listens to their requests and feedback during their stay and takes initiative to achieve service excellence.

·         Handles customer complaints efficiently through appropriate interaction and/or referral to the Guest Relations Coordinator.