Restaurant Operations Manager

Duties

• Oversee the general activities of all three 3 restaurant outlets i.e. coordinate all activities from quality production, sales, employee, restaurant ambience, cleanliness to hygiene.
• Monitoring daily sales and reporting across the outlets and ensuring Shift Managers execute their deliverables diligently.
• Implementing policies and processes, and ensuring compliance of same; includingfood and safety regulations
• Provide Staff with development training to maximize their skills by preparing training calendar and coordinating required trainings for both the front office and production Staff
• Resolve customer’s complaint professionally upon escalation
• Develop plans and tactics to continuously achieve and exceed daily sales target across the outlets.
• Ensure products are delivered by kitchen staff according to items ordered and company's standard
• Develop and implement methods of improving customer’s satisfaction through excellent service
• Conduct frequent checks on the production floor, inventory and front office to ensure all Staff are in compliance with regulations.
• Manage disciplinary issues and escalate to the Human Resources department as appropriate.
• Strategize on reducing wastages and cost of production
• Keep abreast of local competition and develop plans to retain customers such as handling marketing strategies and creative promotions
• Manage the implementation of local sales building programmes

Requirements

• B.Sc Degree in Marketing / Hospitality / Business Administration or related fields.
• Must have a minimum of 5 years experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
• Outstanding leadership skills and ability to manage disciplinary issues
• Communication and comprehensive skill is important for this role
• Ability to deescalate tense situations with customers
• Ability to delegate and follow through
• Knowledge of Microsoft Excel, and experience using-class software would be an added advantage.
• Must be flexible in terms of coordinating three 3 restaurant outlets.