Main Accountabilities
- Monitors budget to control expenses and conducts cost reduction
- Effective supervision of various section schedules and training of sales and production managers
- Reviews all operating reports with outlets unit heads and develop a comprehensive report to management
- To liaise with the other unit Heads of the outlets i.e. Audit and Accounts for the smooth running of the outlet
- To ensure that quality food is produced and served at all times.
- To ensure customer satisfaction and good brand representation
- To ensure personnel and environmental hygiene and safety
- To ensure strict adherence to recipe and that there is no stock out.
- To ensure that the equipment in the outlet are in good condition
- Availability of raw material and quality check on it through liaison with appropriate department.
- Maintaining high standard throughout the outlet in accordance with the vision and goals of the organization.
- Maintenance of good customer relation and a customer database as well as attend to customer complaints.
EDUCATION, EXPERIENCE & TECHNICAL SKILLS
- Bachelor’s degree
- Minimum of 3 years’ experience in the field
- Excellent data analytics skills
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