Responsibilities:

Sales Support:

• Provide administrative support to the sales team.
• Review sales invoices issued by the finance and sales team to check for accuracy and sales documentation.
• Follow up on pending customer requests and payments.

Order Processing:

• Monitor movement of customer orders accurately.
• Monitor movement of products from distributors to retailers
• Coordinate with warehouse and logistics to ensure timely deliveries.
• Monitor payments from customers to the company and from retailers to distributors.
• Monitor order status and communicate updates to customers and the sales team.

Customer Relationship Management:

• Monitor activities of sales reps on the CRM application.
• Maintain accurate customer records in the CRM and off-cloud records.
• Handle routine customer inquiries.
• Escalate customer complaints to the appropriate department.
• Escalate inaccurate reports of Sales reps on the CRM.

Sales Reporting:

• Generate daily, weekly, and monthly sales reports.
• Monitor and generate weekly, monthly, and annual reports on calls and visits of the sales reps on the CRM
• Track sales performance against targets.
• Track calls and visit effectiveness
• Analyze sales data and identify trends.
• Prepare reports for management meetings.

Documentation:

• Maintain customer contracts and agreements.
• Organize sales files and records.
• Ensure proper documentation for audits and compliance.

Communication & Coordination:

• Act as a liaison between Sales, Finance and Warehouse Service.
• Assist in coordinating product launches and promotional activities.

Financial Administration:

• Prepare invoices where required.
• Track customer payments and outstanding invoices.
• Work with Finance to follow up on overdue accounts.
• Reconcile sales records with financial records.

Requirements:

• Minimum qualification of a BSC
• 1 year of previous experience in a similar role