Sales and Technical Representative â Machine Tools

Key Responsibilities

• Open and close the branch daily, supported by an Admin/Sales Assistant.
• Develop, maintain, and grow existing customer relationships.
• Conduct regular customer visits and business development activities.
• Prepare quotations and manage customer correspondence.
• Process sales-related administration using Microsoft Office and email systems.
• Oversee the loading and offloading of stock, including customer deliveries and incoming stock from Head Office.
• Provide basic technical support and troubleshoot minor machine-related issues on-site.
• Liaise with and coordinate external service technicians for warranty and non-warranty repairs.
• Ensure excellent customer service and after-sales support.

Minimum Requirements

• Minimum 3–4 years' experience within the machine tools industry.
• Proven sales experience with a strong customer-focused approach.
• Technical background with knowledge of machine tool operation and maintenance.
• Trade qualification in a technical field will be advantageous.
• Alternatively, a qualification in Sales, Business, or Commerce combined with relevant technical experience.
• Proficient in Microsoft Office (Word, Excel, Outlook) and general computer systems.
• Basic understanding of machine software and CNC systems will be beneficial.
• Strong communication, problem-solving, and organisational skills.
• Valid driver's license and willingness to travel to customer sites.

Desired Attributes

• Self-motivated and proactive.
• Hands-on approach to problem-solving.
• Strong relationship-building skills.
• Ability to work independently and manage multiple responsibilities.
• Customer-centric mindset with a passion for technical sales.