Sales Executive

ABOUT THE ROLE

The Sales Executive will be responsible for driving merchant acquisition, retention, and revenue growth by onboarding SMEs, merchants, and high-value business partners onto the Doroki platform. The role requires a highly driven and relationship-oriented professional who is comfortable working in the field, engaging merchants directly, and collaborating across teams to achieve commercial objectives.

PRIMARY RESPONSIBILITIES

Commercial Growth & Revenue Management

• Drive achievement of sales and revenue targets within the assigned territory.
• Support merchant retention and growth initiatives to maximize business performance.

Merchant Acquisition & Relationship Management

• Identify, prospect, onboard, and manage relationships with FMCG merchants, spas, supermarkets, restaurants, and other SME businesses.
• Conduct regular field visits and sales engagements to promote Doroki’s products and services.
• Build and maintain strong relationships with merchants and key stakeholders.

Client Support & Service Excellence

• Resolve merchant issues promptly and manage client expectations effectively.
• Negotiate agreements and collaborate with internal teams to ensure excellent customer experience and service delivery.

Market Intelligence & Business Development

• Monitor market trends, competitor activities, and merchant operations to identify growth opportunities and recommend improvements.
• Gather market intelligence and provide insights to support strategic business initiatives.

Reporting & Performance Monitoring

• Conduct surveys, spot checks, and performance analysis on merchant activities.
• Prepare regular reports and updates on sales performance, merchant engagement, and business activities.

Cross-Functional Collaboration

• Work closely with marketing and support teams to ensure effective branding, communication, and merchant support.

KEY COMPETENCIES

• Strong communication, interpersonal, and relationship management skills
• Excellent negotiation and value-based selling ability
• Strong leadership, initiative, and ownership mindset
• Strategic thinking and problem-solving capability
• Strong planning, organizational, and multitasking skills
• Good judgment and decision-making ability
• Customer-focused with the ability to influence stakeholders and drive results
• Attention to detail and ability to thrive in a fast-paced environment

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited institution
• Minimum of 3 years’ experience in B2B sales, merchant acquisition, or business development
• Proficiency in the use of sales CRM tools
• Strong analytical and competitive market analysis skills
• Ability to work effectively in a high-performance environment
• Strong customer service orientation and relationship management skills