Job Summary

• Contact appropriate individual or department e.g., Sales, Data Administration, Accounting as necessary to resolve guest calls, requests, or problems. 
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. 
• Determine and give complimentaries to guests as gifts for their patronage e.g., rewards points, show tickets, gift certificates. 
• Promote awareness of brand image internally and externally. 
• Process requests for redeeming Marriott Rewards points. 
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
• Enter Marriott Rewards information into appropriate software when taking guest reservations. 
• Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing e.g., filing, sending emails, typing, faxing.
• Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. 
• Monitor the performance of others to ensure adherence to quality expectations and standards. 
• Read and visually verify information in a variety of formats. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. 
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High School Diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.