The successful candidates will drive sales, manage customer relationships, and achieve set targets.
Key Responsibilities
- Lead Generation and Sales: Actively identify and pursue new clients through fieldwork, referrals, and digital platforms for logbook loans, motorbike financing/sales, and phone financing/ sales.
- Client Relationship Management: Build and maintain strong, positive relationships with new and existing customers to ensure satisfaction and encourage repeat business.
- Product Expertise & Guidance: Develop extensive knowledge of all products and services offered, clearly explaining loan features, terms, and product specifications to customers.
- Application and Documentation: Guide clients through the application process for loans or purchases, collect and verify necessary documentation, and ensure accuracy and compliance with company policies.
- Financial & Credit Appraisal: Conduct initial client or business appraisals and financial assessments to determine eligibility and mitigate risk where necessary.
- Target Achievement: Meet or exceed individual daily, weekly, and monthly sales and performance targets across all product categories.
- Market Research: Monitor market and competitor activities, providing feedback to management to help develop effective sales tactics and new products or offers.
- Reporting: Prepare and submit regular reports on sales performance, customer interactions, and market feedback.
- After-Sales Service: Provide excellent after-sales service and support, handling customer queries and complaints promptly and professionally.
Qualifications and Skills
- Education: A diploma or degree in Sales, Marketing, Business Administration, Finance, or a related field is preferred.
- Experience: Proven sales experience, preferably in financial services, microfinance, or motor vehicle/electronics sales, is an added advantage.
- Communication: Excellent verbal and written communication skills in both English and Swahili.
- Sales & Negotiation: Strong selling, negotiation, and client engagement skills with a results-oriented mindset.
- Work Ethic: Self-motivated, target-driven, and able to work independently with minimal supervision in a fast-paced environment.
- Interpersonal Skills: Strong customer service and interpersonal skills to build trust and lasting relationships.
- Attention to Detail: Meticulous attention to detail for accurate record-keeping and documentation.
- Computer Literacy: Proficiency in computer use and relevant sales or CRM software is mandatory.
Benefits
- Retainer plus uncapped commission
- Extensive training
- Opportunity to grow.
Mandatory Requirements
- Certificate of good conduct – proof of application will suffice
- One guarantor who must be a parent, sibling or close family member
- Recommendation letter from area chief
