Key Responsibilities
- Welcome and attend to clients in a warm and professional manner.
- Schedule, confirm, and manage client appointments.
- Handle phone calls, WhatsApp inquiries, and walk-in customers.
- Coordinate the daily activities of hairstylists and other salon staff.
- Supervise the general operations of the salon to ensure efficiency.
- Process client payments and maintain accurate daily sales records.
- Monitor salon supplies and coordinate restocking when necessary.
- Resolve customer concerns professionally and promptly.
- Ensure the reception and salon environment remain clean, organized, and presentable.
- Maintain client records and support customer retention initiatives.
- Assist with promotional activities and social media inquiries when required.
Requirements
- Minimum of SHS Certificate, Diploma, or equivalent qualification.
- Previous experience in managing a salon, retail shop, beauty business, or a similar customer service environment is an advantage.
- Excellent spoken and written English.
- Strong organizational and time management skills.
- Good interpersonal and customer service skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer skills (Microsoft Office) and familiarity with booking systems or POS software is an added advantage.
- Professional appearance and positive attitude.
- Ability to work independently with minimal supervision.
Key Competencies
- Excellent communication skills
- Leadership and team coordination
- Customer relationship management
- Problem-solving and conflict resolution
- Attention to detail
- Time management
- Administrative and record-keeping skills
- Sales and customer engagement mindset
What We Offer
- Competitive net salary of GHS 2,500 – GHS 3,000
- Friendly and professional work environment
- Opportunities for career growth and development
- Exposure to a fast-growing beauty and wellness business
NB: This role is ideal for someone who enjoys interacting with people, has strong organizational skills, and can effectively manage the daily operations of a busy salon while delivering an exceptional customer experience.
Location: East Legon, Shiashie,
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