We are seeking an experienced and highly capable Senior Customs Clearance Supervisor to lead our customs clearance operations. The ideal candidate will possess deep knowledge of local customs regulations, strong team management skills, and a proven track record in handling complex import shipments. This role requires a proactive leader who can navigate customs processes, resolve disputes, and ensure efficient clearance while maintaining strict compliance and cost control.

Job Description

• Supervise and manage the full import customs clearance process for shipments arriving at ports and dry ports in Addis Ababa.
• Oversee customs operators, document officers, and field staff to ensure smooth and timely clearance of hundreds of FCL shipments, including general-trade goods, engineering materials, machinery, and building materials.
• Handle customs inspections, cargo detentions, tariff disputes, valuation appeals, and fine reduction applications.
• Develop standard operating workflows, assign daily tasks to team members, and monitor progress for each container.
• Analyze clearance lead-time, inspection rates, and abnormal cases; optimize processes to avoid detention and overdue penalties.
• Report progress and risk alerts to China headquarters daily via WeCom, including daily reports, business trip requests, and expense approvals.
• Manage port charges, trucking fees, and miscellaneous expenses with strong cost-control awareness to prevent expense fraud.
• Respond promptly to emergencies such as cargo detention or urgent clearance requests.