Midas is searching for a
Senior Manager: Regional Retail to join the team in
Menlyn. The purpose of this position is to ensure growth and success for the branches, reach financial targets and profits.
Requirements: - Grade 12 / matric essential
- Degree / Diploma in Business Management or Marketing advantageous
- 5-8 years’ knowledge and experience of sales and marketing of Commercial Vehicle Parts
- Skills and Personal Attributes:
- Management Skills
- Customer Orientation
- Negotiation Skills
- Understanding of HR and IR policies and processes
- Excellent Communication Skills, both written and verbal
- Organizational skills
- Computer literate
- Administrative skills
- Coaching and mentoring
Profitability and Cost Control
- Ensure department achieves budget objectives by continuous examination of operating controls
- Manage the department efficiently
- Maintain effective control of expenses in line with budget objectives
- Ensure all outstanding debts are collected expeditiously
- Ensure all parts purchased are controlled and sold at a profit
- Review pricing policies, labour rates, fleet discounts, parts pricing and other company and factory policies
- Monitor all warranty claim submissions and requisite credits and take action as required
Customer Satisfaction
- Improve the quality of Customer Service and Retention by enhanced facilities
- Improve Sale people skills by effective marketing and ongoing staff training
- Maintain records of Customer complaints
- Maintain and / or congratulation for use and action as required
Staffing
- Establish the levels of staff required to achieve budget
- Recruit, select and train staff
- Ensure that training standards are fully maintained so that future manpower requirements are covered
- Establish training needs, plan programmes and maintain records of training and costs thereof
- Conduct staff performance appraisals twice a year and ensure that action is taken on results thereof
- Conduct staff meetings
Marketing and Sales
- Draw up and initiate marketing plans
- Instigate and operate advertising and promotional activities with the Marketing department
Asset Control
- Ensure that premises and equipment and other assets are controlled and used effectively
- Establish adequate safety and security procedures to protect property and personnel
- Check all equipment for condition and accuracy of diagnosis
Housekeeping and Safety
- Be familiar with the BSOPs and Delegation of Authorities/Limits
- Implement and ensure compliance with safety rules, legislation and environmental concerns
- Ensure that the general appearance of the department/branch is of the highest standard
- Ensure that all clerical functions within the department are carried out in accordance with policies
- Review with departmental activities and reporting structures
General
- Attend functions
- Perform any other reasonable duties which may be required
- Promote the SOP in all aspects of the operation
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