Senior Reservations & Operations Consultant | Cape Town

? ?? ??????????? ??????????? is recruiting on behalf of a highly regarded specialist luxury travel company with a focus on bespoke Southern and East African travel experiences for an experienced, meticulous and client-focused ?????? ???????????? & ?????????? ?????????? Our client is a well-established inbound Tour Operator with an excellent reputation for crafting seamless, high-end itineraries across Southern and East Africa. Known for their commitment to quality and attention to detail, they work with a discerning international clientele and maintain an extensive network of luxury suppliers across the region. This is an opportunity to join a professional and collaborative team where operational excellence is central to everything they do. The successful candidate will take full ownership of reservation files from initial confirmation through to guest departure, ensuring all supplier bookings are accurately captured, confirmed and documented to the highest standard. Working closely with Travel Designers, the role involves coordinating multiple booking components across lodges, hotels, airlines and ground operators, managing payment schedules, processing amendments and resolving supplier queries efficiently. This is a detail-intensive, fast-paced role best suited to someone based in or around Cape Town, available to work remotely or on a hybrid basis. ???????????? · Between 4 and 7 years of hands-on experience in luxury travel reservations or tour operations. · Solid knowledge of Southern and East African destinations, suppliers and travel logistics. · Practical experience with reservation management systems, including platforms such as Safari Portal. · Exceptional organisational and administrative ability, with a rigorous attention to detail. · Outstanding written and verbal communication skills with a professional and client-centric approach. · Proven ability to manage multiple active booking files simultaneously without compromising quality. · Proficient in Microsoft Office, particularly Outlook and Excel. · High standards of accountability and professionalism in all interactions. · Prior experience supporting international luxury travel advisors will be advantageous. · Familiarity with foreign currency quotations and multi-currency booking environments. · A working knowledge of airline reservations and ticketing will be beneficial. · CRM experience will be regarded favourably. · Contactable references essential. ?????? – Dependent on experience ➡️ ?????? ???? – Although we appreciate all applications received, we will only reply to those candidates who have the background and experience required for this role. Thank you.