Employment Information

Industry Sales, Automotive

Job Level Experienced Professional

Open Positions 1

Job Type Full Time

Location Johannesburg, Gauteng, South Africa

Apply Before Jun 04, 2026

Purpose

Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.

Minimum Experience

Minimum Qualification

Minimum Requirements

GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE

Conduct research and gather data to provide input to operational reporting and decision making processes.
Conduct research to identify new opportunities/technologies which could result in better operational processes.
Define standard operating procedures (SOP's).
Provide expertise to identify and develop solutions to improve quality of processes and services.
Provide specialist advice to enable planning for value added process improvements, initiatives and services.
Analyse commercial performance of the service and parts department relative to set KPI’s and where necessary, together with the dealer, develop improvement plans.
Analyse the customer satisfaction index (CSI) performance and to assist, design and manage the implementation of action plans to achieve the CSI objectives.
Ensure and monitor compliance to any current recall campaigns.
Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
Ensure that the dealer adheres to the Aftersales standards relative to service, parts and customer care.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
Drive service and parts sales profitability and turnover at dealer level.
Manage the Goodwill and mobility expenditure within budget.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

Own and live up to company values.
Participate in forums that positively contributes to knowledge improvement.
Provide advice and support with the management of change and offer operational support where required.
Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Identify skills gaps and recommend training needs.

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