Reports to: Chief Technical Officer (CTO)

Supervises: All Systems, Network Operations, and Technical Support roles

Application deadline: 31st July 2026

Role purpose

The Senior Technical Manager will lead the company’s systems and network operations function, ensuring a secure, robust, and scalable platform with high availability and strong performance. The role provides technical leadership, operational oversight, and supervision of all staff within the systems and network function.

Key responsibilities

• Lead the day-to-day systems and network infrastructure and operations
• Design, deploy, support, and optimise telecommunications and network
• Supervise all network and system engineering and support staff, including coaching, evaluation, and performance management.
• Monitor network and service performance using metrics, dashboards, logs, and system tools; analyse and report system and network usage trends.
• Oversee troubleshooting and incident response, including emergency on-call response and coordination with third-party support for 24×7 cover where required.
• Plan and execute preventive maintenance, including scheduled after-hours maintenance to reduce
• Develop and implement network and system processes, procedures, and controls to improve reliability, security, and scalability.
• Work closely with the CTO on the implementation and integration of new products and
• Ensure security best practices across systems, access control, configuration management, patching, and backups.

Core systems under management

• Mail Server
• Web Server
• Proxy Server
• Anti-spam Filter
• DNS Servers
• Network Management Systems (NMS)
• Bandwidth Management Systems

He/She will be required to

• Liaise with managerial, administrative, and technical teams to define information needs, data flows, and system definitions.
• Establish and enforce systems access controls, permissions, and security
• Coordinate and enforce protocols for operation within the core
• Proactively check systems to optimise performance and initiate recovery actions after
• Implement regular housekeeping, including backups, restore testing, and routine integrity
• Manage data distribution, storage, and retention across appropriate storage devices/media.
• Coordinate system updates, upgrades, and replacement of obsolete versions/equipment.
• Provide day-to-day user support and guidance on data structures, system usage, and
• Support testing, commissioning, and acceptance of new equipment and
• Prepare technical reports on systems and network operations, incidents, and
• Prepare systems cost estimates and cost–benefit analyses to support technical and investment
• Coordinate workloads, task assignments, and delivery tracking across support
• Provide training and coaching to staff and users on system use, security, and

Key performance indicators (KPIs)

• Network performance: uptime/availability, latency, throughput, packet loss, and stability over defined periods.
• Downtime & troubleshooting: reduced downtime and improved incident response time (MTTR), with strong root-cause analysis and prevention.

Minimum qualifications & experience

• Degree in Information Technology, Computer Science, Network Engineering, or a related
• Minimum 3 years post-qualification experience strongly preferred; senior ISP/network operations experience is an advantage.
• Strong working knowledge of ISP/core network operations, network security, and systems

Technical certifications (required or strongly preferred)

• CCNA (minimum) or equivalent networking
• CCNP (advantage), especially Enterprise or Service Provider
• MikroTik (MTCNA/MTCRE) or equivalent routing/switching certification (advantage).
• Systems certifications are an advantage (e.g., Microsoft Windows Server / Microsoft 365 / Azure Fundamentals).
• Linux administration certification (e.g., LPIC-1/2 or equivalent) is an
• Hands-on experience with monitoring tools, NMS platforms, security controls, and backup/restore practices is required.

Core competencies

• Strong leadership and supervision capability in a technical
• Strong troubleshooting skills and structured incident
• Excellent communication, documentation, and reporting
• Proactive, adaptable, organised, thorough, and
• Ability to work under pressure, including after-hours maintenance and on-call response when

How to Apply

Submit a letter of interest, CV, and relevant certificates to: Human Resources Department

6 Kairaba Avenue, Serekunda Email: hr••••@••••••.gm

Only shortlisted candidates will be contacted.