Senior Technical Support Lead

Key Responsibilities

• Provide advanced technical support to System Integrators, Consulting Engineers, Facility Managers, End Users, and internal staff.

• Deliver product demonstrations, technical presentations, and customer training sessions.

• Assist customers with troubleshooting hardware, software, and system integration issues.

• Liaise with international manufacturing partners regarding technical queries, software updates, and product enhancements.

• Support the sales team by providing technical expertise during customer engagements and project discussions.

• Maintain up-to-date knowledge of new technologies, software releases, and product developments.

• Build and maintain strong technical relationships with customers and industry stakeholders.