Senior Travel Specialist (High-End Fit’S) - Bryanston

Leading Inbound Destination Management Company based in Bryanston is seeking an experienced Senior Travel Specialist to design; quote and book journeys for high-end FIT’s to southern Africa for travellers via overseas agents. Duties: Reservations of all services requested by internal and external clients Quote and convert private charter requests within the required turnaround time Ensure that the best rates are always negotiated and secured with the preferred suppliers Manage allocated bookings in Tourplan Manage allocated Touring suppliers Reservations and operational duties to manage specific scheduled tours effectively Ensure pre- during- and post-tour procedures are adhered to, as per group standards Monitor group numbers and manage specific scheduled tour departures and supplier allocations Maintain contact with tour guides throughout scheduled tours and private charters Manage payments and account queries with suppliers and local agents Manage cancellations, client complaints and emergencies Monitor profitability of specific Scheduled Tours on a weekly basis Work closely with the product development, sales and marketing teams when required Manage personal and shared team MS Outlook mailboxes Requirements: Matric / Grade 12 Travel & Tourism qualification would be preferable Minimum 7 years FITs experience Tourplan working knowledge is essential Excellent knowledge of South Africa (Tourist attractions, seasonality, routes, distances and driving times, places of interest, Geography, transport infrastructure) Good verbal, telephonic and written communication skills Working knowledge of Microsoft Office Software: including Word, Excel and Teams Good interpersonal skills Good problem-solving skills Excellent organisational and time management skills Negotiation and liaison ability Strong decision-making ability Be innovative and proactive Must have attention to detail Basic financial knowledge