Software Consultant

Job Summary: A well-established software vendor to the Hospitality Sector, is seeking the services of a Software Consultant. The successful candidate will join an established team of software consultants and assist the department in supporting all existing software applications in line with the customer's needs. Join a dynamic team of software solutions experts in the exciting journey of unlocking business potential. Job Responsibilities/Duties · Manage tickets logged within our ticketing system, in line with our Service Level Agreement. · Escalate tickets, as required to Team Leaders – to ensure that resolution is still possible, within the Service Level Agreement, when outside of your abilities. · Escalate tickets, as required, to Software providers – following the required troubleshooting and testing with detailed logging thereof. · Keep up to speed with all release notes across all software applications. · Document solutions for Frequently Asked Questions to develop a knowledge base.. Additionally · Personal skill development for each of the team members to ensure that there is continuous growth, individually and for the department. · Excellent product knowledge will be used to provide customer education when required. Essential Skills & Qualifications You will need to possess a love of investigation and troubleshooting as new experiences will arise frequently. Be enticed by the journey of relationship building and be invigorated when meeting new people from diverse backgrounds. Required Qualifications · A diploma or similar certification in at least one of the following disciplines. o Software Engineering o Communication o Customer Relationship Management, or o People Management · Prior work experience in the Hospitality or Tourism Industry. · Work experience of a similar nature to a Software Consultant. · Leadership skills. · Proficiency with Microsoft Office and Microsoft Teams. Preferred Qualifications · Prior experience working with a Property Management or Point of Sales System in a Hotel or Resort. · Prior experience working within a Software Support Role. · Prior knowledge of ICT networking and hardware. · Some qualifications or work experience with the Software Development Life Cycle within an organisation. · Proficiency with ZOHO CRM. · The Company provides all required hardware for a home office setup, including power solutions and internet. Employment Equity The Company is an equal-opportunity employer, and the successful candidate will join a diverse team of individuals. Further Information This is a hybrid work position with the ideal candidate located in Cape Town, who has access to safe and reliable transport for day to day travel and a valid passport without any endorsement for international travel requirements.