SPANISH Customer Service Agents Required (Seasonal Contract) If you are Spanish -speaking & passionate about exceptional Customer Service, then we would like to hear from you!
Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.
- Customer service engagement via incoming calls and respond to email queries
- Managing reservation, special requests, and complaints from customers via the website
- Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers
- Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner
- Demonstrate urgency on transactions using standard operating procedures
Requirements:
- A matric certificate or equivalent qualification
- Spanish language skills (verbal & written)
- Passionate about customer service
- Strong analytical and problem-solving skills
- Technical abilities
- A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience
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