Job Description
Key Responsibilities:

• Shape, design, and guide customer and user experience strategies to solve complex problems by creating a seamless user experience.
• Combine design thinking with technical skills to build intuitive user-centered products.
• Create impactful user experiences.
• Drive user satisfaction and engagement.
• Collaborate on design with the engineering teams. And all relevant stakeholders.
• Ensure that SARS' services are structured according to the needs, expectations, and behaviors of both customers and employees.
• Drive user research and innovation initiatives to create impactful, user-focused experiences that contribute to business growth.
• Translate consolidated feedback and insights into design solutions that enhance service delivery, improve accessibility, and encourage voluntary compliance.
• Influencing cross-functional and cross-product policies, service design efforts, and digital transformation projects to deliver consistent, intuitive, and seamless experiences across all customer and employee interactions
• Lead design and engineering teams.

• Bachelor's or Advanced Diploma (NQF 7) in UX Design, HCI, Computer Science, Public Administration, or a related field.
• 8+ years of experience in UX/UI or CX designs, with at least 3-4 years ideally at operational specialist level working in the financial services, public sector, digital government, or service design for regulated industries.
• The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation.
• The ability to formulate new concepts based on information gathered.
• Must have the ability to document information pertaining to information systems and or process and operational specifications.