As part of our continued investment in the Talent Acquisition HUB, this role will support planned growth across South Africa as we expand our centralised model. This includes ongoing investment in new processes, technologies, and solutions, such as AI and automation, to improve efficiency, quality, and the overall hiring experience.
The role operates Monday to Friday, with flexibility required to work South African public holidays where these do not align with the markets being supported; additional time off will be provided in return. Working hours are staggered between 07:30 and 10:00 start times to align with regional hiring needs, with schedules confirmed at least four weeks in advance. This role is office-based, with five days per week at our Sea Point office.
This is an exciting time to join us as we build a more scalable, consistent, and high-performing Talent Acquisition offering to support our hotels with 40,000 hires across 56 countries in EMEA over the next two years
JOB SUMMARY
As a key member of the Talent Acquisition team, the Talent Acquisition Coordinator plays a vital role in supporting the recruitment process for hourly and non-management roles. This position collaborates closely with hiring managers, HR professionals, and candidates to ensure a seamless and efficient recruitment experience.
The Coordinator is responsible for managing the flow of candidates through the recruitment lifecycle—from job posting and application review to interview coordination, pre-hire checks, and finalising hires in the system. This role is central to delivering a positive candidate experience through clear communication, timely follow-ups, and process excellence.
The ideal candidate is highly organised, detail-oriented, and thrives in a fast-paced environment. They bring a passion for service and continuous improvement, ensuring recruitment operations run smoothly and effectively.
Key Responsibilities
Recruitment Coordination
- Post, track, and monitor job vacancies using the company’s recruitment system
- Review applications and assessment scores to identify qualified candidates
- Conduct initial phone screens and curate shortlists for interviews
- Schedule and coordinate interviews with hiring managers and stakeholders
- Track candidate progress and update statuses in the ATS
- Manage applicant communication and ensure timely updates
- Coordinate reference and background checks
- Finalise hires in the recruitment system
Candidate Experience & Process Excellence
- Ensure a positive candidate experience through clear communication and follow-ups
- Address inquiries and troubleshoot issues with urgency and professionalism
- Prepare documentation and correspondence as needed
- Gather feedback for continuous improvement of recruitment processes
- Maintain confidentiality and comply with company policies
Team Support & Collaboration
- Provide QA and support for job postings
- Attend relevant meetings and contribute to recruitment objectives
- Perform additional duties as assigned to support team performance
