Team Lead, Key Account

Key Responsibilities

• Lead and manage a team of Business Developers BDs to achieve merchant acquisition and retention targets.
• Develop and implement strategies to drive merchant onboarding, activation, transaction growth, and revenue generation.
• Build and maintain strong relationships with key merchants and business partners.
• Oversee the performance and engagement of existing merchants to drive high activity and reduce churn.
• Conduct market research and analysis to identify opportunities for expansion and improvement in merchant services.
• Collaborate with cross-functional teams Operations, Product, Risk, Marketing to ensure a seamless merchant experience.
• Track KPIs, prepare performance reports, and provide insights for business growth and market penetration.
• Ensure compliance with company policies, industry regulations, and operational standards.

Requirements

• Bachelor’s Degree in Business, Marketing, Economics, or any related field.
• 3+ years’ experience in fintech, payments, merchant acquisition, agent banking, or FMCG field sales.
• Strong understanding of the merchant value chain, POS business, and digital payments ecosystem.
• Proven track record in managing sales teams and achieving revenue or acquisition targets.
• Excellent communication, leadership, negotiation, and relationship-management skills.
• Experience working with fast-paced, high-growth environments is an added advantage.