Telesales Representative

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales, and note useful information

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline 
• Minimum of 3 years of proven work experience
• Proven experience as a telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota, preferably over the phone
• Good knowledge of computer packages and telephone systems for day-to-day communication with clients
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints