Qualifications and Skills:
- Grade 12 Certificate
- Conversant in at least 2 languages
- Computer Literacy: Microsoft Office, Excel, Outlook & Internet skills
- Basic knowledge of the road network/ freeway
- 3 years of Call Centre experience (advantageous)
- Assertiveness
- Good people skills
- Ability to cope with unusual work schedules
- Team player
- Strong communication and writing skills
- Telephone etiquette
- Multi-tasking skills
Responsibilities:
- Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
- Accurate logging and verification of all detected incidents
- Dissemination of information regarding active incidents
- Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents
- Monitor, record, and report all roadside and TMC requirement malfunctions
- Accurate and timeous completion of all administrative functions related to KPI’s.
