Purpose of the Role
To lead warehouse operations by ensuring the safe, efficient, and timely execution of daily activities while driving team performance, productivity, and continuous improvement.
Key Responsibilities
- Lead, coach, and motivate a team of warehouse operators to achieve operational KPIs.
- Plan, organise, and allocate daily workloads based on operational priorities.
- Monitor productivity and ensure activities are completed within agreed service levels.
- Ensure compliance with food safety, health & safety, quality, and company procedures.
- Coordinate with Planning, Transport, Inventory, and Customer Service teams to ensure seamless operations.
- Manage attendance, discipline, and employee performance.
- Identify operational issues, implement corrective and preventive actions, and drive continuous improvement initiatives.
- Ensure accurate stock handling and compliance with WMS processes.
- Conduct shift handovers and communicate operational priorities effectively.
Required Competencies
- Strong leadership and people management skills.
- Excellent planning, organising, and prioritisation abilities.
- Ability to make sound decisions under pressure.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Results-driven with a continuous improvement mindset.
- High level of accountability, ownership, and integrity.
- Ability to lead change and engage teams.
- Experience & Qualifications
Experience & Qualifications
- Minimum 3–5 years' experience in warehouse or logistics operations, including supervisory responsibilities.
- Experience in FMCG and cold chain operations is an advantage.
- Good knowledge of Warehouse Management Systems (WMS) and Microsoft Office.
- Understanding of warehouse operations, inventory management, and operational KPIs.
- Diploma or equivalent qualification in Logistics, Supply Chain, or a related field is preferred.
Work Schedule
Candidates must be flexible to work on either of the following shifts, based on operational requirements:
07:00 – 16:00 (Monday to Friday) and 7:00 to 12:00 (Saturdays)
14:00 – 22:00 (Monday to Friday) and 10:00 to 15:00 (Saturdays)