Warehouse Operations Supervisor

Key Performance Areas:

• Managing an operational team to ensure the achievement of daily, weekly, and monthly performance targets.
• Ensuring that all shift KPIs are met and that preventative controls are implemented accurately and in accordance with established procedures to eliminate recurring issues.
• Maintaining accurate records and ensuring clear, effective communication regarding shift-related matters.
• Updating work instructions and standard operating procedures (SOPs) where necessary.
• Stock counts, maintaining high housekeeping standards, and supporting the stock control team in investigating and resolving stock discrepancies related to production transfers and customer sales, using WMS and ERP systems.
• Identifying and driving continuous improvement initiatives within the area of responsibility.
• Ensuring that all industrial relations matters are addressed promptly and resolved in line with HR policies and procedures.
• Submission of payroll information for their team, as well as addressing any payroll-related queries.

Knowledge and Skills:

• The successful candidate will have matric, a supply chain management, operations management, industrial engineering or equivalent qualification and previous supervisory or management experience leading a team in a highly unionized environment.
• The incumbent should possess the ability to work under pressure and must be familiar with ERP (Enterprise Resource Planning System) and WMS (Warehouse Management System).