Automotive Workshop Service Receptionist & Secretary - Western Cape – Bellville

Duties

• Managing service bookings and scheduling workshop appointments.
• Opening and processing job cards accurately and efficiently.
• Welcoming customers and handling all service-related enquiries professionally.
• Liaising between customers, service advisors, and workshop technicians to ensure smooth workflow.
• Updating customers on vehicle repair progress and completion timelines.
• Processing invoices, warranty claims, and service documentation.
• Maintaining accurate records using the Evolve CRM system.
• Supporting workshop administration and ensuring high levels of customer satisfaction.
• Handling telephonic and email communication in a professional manner.
• Assisting with service sales opportunities where appropriate.

• Previous experience in a workshop service reception or automotive front desk role.
• Strong administrative and customer service skills.
• Working knowledge of Evolve CRM system or similar (essential).
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced workshop environment.
• Strong attention to detail and accuracy with job cards and invoicing.
• Professional, well-presented, and customer-focused approach.
• Valid drivers license