BARTENDER

Graceal Holdings Limited (Maison Prive Apartments) is seeking a Bartender for its establishment in Nakonde, Zambia. This role is crucial for ensuring a high-quality beverage service experience for guests.

Roles and Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with customer orders and established service standards.
• Attend to customers professionally, take beverage orders and provide recommendations where necessary.
• Maintain cleanliness, hygiene and organisation of the bar area, equipment and serving utensils.
• Monitor beverage stock levels and ensure adequate supplies are available.
• Receive, inspect and properly store beverage deliveries and bar supplies.
• Maintain accurate records of beverage sales, stock usage and shortages.
• Process customer payments and maintain accurate cash-handling records.
• Ensure responsible beverage service in accordance with applicable regulations and company policies.
• Coordinate with waiters and other hospitality staff to ensure efficient customer service.
• Report customer complaints, stock discrepancies and operational challenges to management.

Requirements

• Grade 12 Certificate.
• Previous experience as a bartender or in a bar environment is an added advantage.
• Knowledge of beverage service, stock handling and basic drink preparation.
• Good customer service and communication skills.
• Honest, presentable, organised and able to work under pressure.
• Ability to work shifts, evenings, weekends and public holidays where required.

General Requirements

• Must be honest, reliable, disciplined and professional.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.
• Relevant hospitality industry experience is an added advantage.

Responsibilities

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with customer orders and established service standards.
• Attend to customers professionally, take beverage orders and provide recommendations where necessary.
• Maintain cleanliness, hygiene and organisation of the bar area, equipment and serving utensils.
• Monitor beverage stock levels and ensure adequate supplies are available.
• Receive, inspect and properly store beverage deliveries and bar supplies.
• Maintain accurate records of beverage sales, stock usage and shortages.
• Process customer payments and maintain accurate cash-handling records.
• Ensure responsible beverage service in accordance with applicable regulations and company policies.
• Coordinate with waiters and other hospitality staff to ensure efficient customer service.
• Report customer complaints, stock discrepancies and operational challenges to management.

Skills

• Good customer service and communication skills.
• Honest, presentable, organised and able to work under pressure.
• Ability to work shifts, evenings, weekends and public holidays where required.
• Must be honest, reliable, disciplined and professional.
• Good communication and teamwork skills.
• Customer-focused and committed to quality service.
• Willingness to work shifts, weekends and public holidays where required.
• Ability to work under pressure and meet operational expectations.

Qualifications

• Grade 12 Certificate.
• Previous experience as a bartender or in a bar environment is an added advantage.
• Knowledge of beverage service, stock handling and basic drink preparation.
• Relevant hospitality industry experience is an added advantage.

How to Apply

Job application procedure
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Interested candidates should submit their CV, cover letter and any requested supporting documents