Waiter
Full Time
2 days ago
Nakonde, Muchinga
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Employment Information
WAITER
Organization: Graceal Holdings Limited (Maison Prive Apartments)
Location: Nakonde, Zambia
Employment Type: CDI (as stated in the advert)
Roles and Responsibilities
- Welcome and attend to guests in a friendly, courteous and professional manner.
- Present menus, explain available food and beverage options and assist customers with their selections.
- Take food and beverage orders accurately and communicate them to the kitchen and bar staff.
- Serve meals and beverages promptly while ensuring proper presentation and service standards.
- Respond to guest enquiries, special requests and complaints professionally.
- Monitor customer satisfaction throughout the dining experience and ensure guests receive quality service.
- Maintain cleanliness and organisation of tables, dining areas and service stations.
- Coordinate with kitchen and bar personnel to ensure timely preparation and delivery of orders.
- Present bills, process customer payments and maintain accurate transaction records where required.
- Assist with setting up dining areas and preparing tables before and after service.
Requirements
- Grade 12 Certificate.
- Previous experience as a waiter or in customer service is an added advantage.
- Excellent communication and interpersonal skills.
- Good personal presentation, patience and attention to detail.
- Ability to work effectively in a busy restaurant environment.
General Requirements
- Must be honest, reliable, disciplined and professional.
- Good communication and teamwork skills.
- Customer-focused and committed to quality service.
- Willingness to work shifts, weekends and public holidays where required.
- Ability to work under pressure and meet operational expectations.
- Relevant hospitality industry experience is an added advantage.
Responsibilities
- Welcome and attend to guests in a friendly, courteous and professional manner.
- Present menus, explain available food and beverage options and assist customers with their selections.
- Take food and beverage orders accurately and communicate them to the kitchen and bar staff.
- Serve meals and beverages promptly while ensuring proper presentation and service standards.
- Respond to guest enquiries, special requests and complaints professionally.
- Monitor customer satisfaction throughout the dining experience and ensure guests receive quality service.
- Maintain cleanliness and organisation of tables, dining areas and service stations.
- Coordinate with kitchen and bar personnel to ensure timely preparation and delivery of orders.
- Present bills, process customer payments and maintain accurate transaction records where required.
- Assist with setting up dining areas and preparing tables before and after service.
Skills
- Excellent communication and interpersonal skills.
- Good personal presentation, patience and attention to detail.
- Ability to work effectively in a busy restaurant environment.
- Good communication and teamwork skills.
- Customer-focused and committed to quality service.
- Willingness to work shifts, weekends and public holidays where required.
- Ability to work under pressure and meet operational expectations.
Qualifications
- Grade 12 Certificate.
- Previous experience as a waiter or in customer service is an added advantage.
- Relevant hospitality industry experience is an added advantage.
How to Apply
Job application procedure
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