Customer Complaints & Credits Administrator

Minimum Requirements

• Matric
• Relevant qualification in Administration, Finance, Supply Chain, or related field advantageous
• 2–4 years’ experience in:
  • Customer complaints administration
  • Returns processing
  • Credit notes or financial administration
• Syspro experience is essential
• Strong computer literacy, particularly Microsoft Office

• Strong administrative and organisational ability
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to handle customer complaints professionally and calmly
• Good problem-solving and follow-through ability
• Ability to multitask and work under pressure

• Receive, investigate, and resolve customer complaints professionally and efficiently.
• Manage product returns and ensure all supporting documentation is completed accurately.
• Liaise with customers, sales representatives, warehouse, transport, and finance teams regarding complaints and returned stock.
• Ensure complaints and returns are tracked and closed within agreed timelines.
• Escalate recurring or high-risk issues where required.

• Assess customer claims and validate supporting evidence.
• Process approved claims and submit for credit processing.
• Ensure all Return of Goods documentation is completed and signed correctly.
• Maintain accurate, audit-ready records for all complaints, returns, and credits.

• Coordinate collections and upliftment of returned stock.
• Work closely with transporters and distributors regarding stock returns and transfers.
• Ensure accurate handling of stock disposals, donations, and internal stock transfers.

• Compile reports on complaint trends, returns, and product issues.
• Identify recurring concerns and recommend process improvements.
• Support continuous improvement initiatives and SOP compliance