Customer Relationship Manager (Workshop Bookings & Follow-ups)

Key Responsibilities

• Manage and schedule workshop service and repair bookings
• Handle inbound and outbound customer calls professionally
• Conduct follow-up calls after services to ensure customer satisfaction
• Send reminders for upcoming services and maintenance
• Address customer queries, concerns, and complaints efficiently
• Maintain accurate customer records on the system
• Liaise with service advisors and workshop staff to coordinate bookings
• Promote additional services and drive customer retention

Minimum Requirements

• Grade 12 (Matric)
• Previous experience in a call centre, customer service, or automotive environment
• Computer literacy (CRM systems, MS Office)
• Strong telephone etiquette

Key Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management ability
• Customer-focused with a positive attitude
• Ability to work in a fast-paced environment
• Attention to detail and accuracy