Customer Service Officer

• Manage and respond to customer inquiries on social media(WhatsApp,Instagram, Facebook, Titktok) in a professional and timely manner
• Ensure all calls are answered within established service standards.
• Follow up on customer inquiries, quotations, and pending orders
• Direct customers to the appropriate sales team (Commodity – household items, BMP– building materials)
• Handle customer complaints professionally and ensure timely resolution
• Maintain accurate records of customer interactions and transactions
• Provide accurate information on products, pricing, and availability
• Promote products and inform customers about ongoing offers and promotions

• Diploma or Bachelor’s Degree in Business Administration, Marketing, or a related field
• Minimum of 1–3 years’ experience in customer service or sales support
• Strong verbal and written communication skills
• Good knowledge of social media platforms(WhatApp, Instagram, Facebook,Tiktok etc)
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving and complaint-handling skills
• High level of professionalism and attention to detail

• Customer-focused mindset
• Strong interpersonal skills
• Ability to work under pressure 
• Time management and organization
• Proactive and results-oriented attitude

Workdays: Monday to Friday, with Saturdays treated as paid overtime

NB: Only candidates who demonstrate speed and professionalism, and strong customer handling skills will be considerd

Location: Accra

Salary: Attractive