Key Responsibilities
The successful candidate will be responsible for managing the day-to-day operations of the online store, ensuring efficient order processing, fulfilment, and customer service. Duties will include coordinating courier collections, deliveries, refunds, and payment confirmations while maintaining accurate product listings, pricing, and website content.
The role will also involve assisting with social media management, email marketing campaigns, and other digital marketing initiatives. The successful candidate will monitor online sales, customer enquiries, and campaign performance, prepare regular reports, and contribute to improving the overall online shopping experience while building strong customer relationships.
Minimum Requirements
- Diploma or Certificate in E-Commerce, Business Administration, Marketing, Digital Marketing, or a related field.
- Minimum of 2 years' experience in e-commerce, digital marketing, customer service, or a similar role.
- Proficient in Microsoft Office, with advanced Excel skills being advantageous.
- Experience working with e-commerce platforms and digital marketing tools.
- Excellent communication, organisational, and problem-solving skills.
- Strong attention to detail with the ability to manage multiple tasks simultaneously.
- Ability to work independently and perform effectively in a fast-paced retail environment.
Ideal Candidate
The ideal candidate is highly organised, customer-oriented, and passionate about digital commerce. They possess excellent administrative skills, are comfortable analysing data and campaign performance, and can effectively manage both operational and marketing responsibilities while maintaining a high standard of service.
