Front Desk/ Customer Experience Officer

Job Summary:

As a Front Desk Officer / Customer Experience Officer, you will be the first point of contact for visitors and clients. You will help maintain a professional, friendly reception area while providing excellent customer support and administrative assistance to ensure smooth day-to-day operations.

Key Responsibilities:

• Receive and welcome customers, visitors, and stakeholders professionally. 
• Manage incoming calls, messages, and customer inquiries across all channels. 
• Provide accurate information on products, pricing, delivery processes, and company policies. 
• Handle customer complaints, feedback, and inquiries, ensuring timely resolution and escalation where necessary. 
• Maintain a clean, organized, and professional front desk and reception area. 
• Track customer interactions and maintain basic customer records. 
• Support sales and operations teams with customer-related documentation and follow-ups. 
• Assist with administrative and clerical duties as required. 

Requirements & Qualifications

• Minimum of SSCE / OND / NCE / HND / Bachelor’s Degree in any discipline. 
• Minimum of 1 year experience in front desk, customer service, or customer experience roles FMCG or service industry preferred. 
• Excellent verbal and written communication skills. 
• Strong interpersonal skills with a customer-first mindset. 
• Professional appearance and attitude. 
• Basic computer proficiency MS Word, Excel, email. 
• Ability to work under pressure and multitask effectively.