General/Country Manager

This role is suited to a strong leader who thrives in a hands-on environment and is comfortable rolling up their sleeves when needed. The successful candidate will be responsible for managing a small team across 3 offices in South Africa, driving operational performance, growing country profitability and ensuring service excellence across the business.

Duties:

• Driving revenue growth and operational efficiency.
• The direction of sales and or sales staff, including account management.
• Monitoring the financial performance of the offices in order to identify and implement necessary improvements.
• Monitor and manage customer service levels.
• Explore and utilise growth opportunities.
• Close collaboration with offices regionally and within the Global network.
• Oversee budgeting, reporting and planning.
• Make important policy, planning, and strategy decisions.
• Develop, implement and review operational policies, procedures and service level agreements.
• Manage staff performance, collaboration and HR (incl. Hiring, firing, leave).
• Ensure all legal and regulatory documents are filed, completed and monitor compliance with laws and regulations (IATA regs/documentation etc).
• Identify and address problems and opportunities for the company.

• Minimum 10 years experience in clearing and forwarding, particularly airfreight (non-negotiable).
• Minimum 3 years experience in a management role (managing nationally) within clearing and forwarding (non-negotiable).