HOTEL RECEPTIONIST Stellenbosch: My client, an esteemed 5-Star Guest Lodge situated in the heart of the Cape Winelands, has a vacancy for a Receptionist to join their Team. If you have a passion for hospitality, a captivating personality and the drive to deliver only the best results and first-class service skills, then this is just the position for you.
Purpose of Role: To support the Reservations Manager in overseeing Front Office operations, ensuring a seamless guest experience, maintaining service excellence, and assisting with administrative tasks.
Key Responsibilities include but are not limited to:- Guest Relations & Service:
- Provide a warm welcome and professional check-in/check-out experience.
- Handle guest inquiries, complaints, and special requests.
- Maintain guest profiles and ensure personalized service.
- Operations & Administration:
- Perform daily reception float checks, banking sign-offs, and house account reviews.
- Conduct stock checks (stationery, guest supplies, keys, etc.).
- Oversee front office hygiene, equipment maintenance, and safety compliance.
- Team Coordination & Support:
- Assist with training needs and team communication.
- Ensure smooth shift handovers and operational updates.
- Drive upselling culture and maintain service standards.
Criteria:- Experience in front office, hospitality, or customer service roles.
- Strong administrative, communication, and organizational skills.
- Proficiency in Apex, Opera, and reservation systems is an advantage.
- Ability to problem-solve, multitask, and work under pressure.
CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION
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