KEY RESPONSIBILITIES:
- Oversee and manage the full clearing and forwarding function, including import and export operations, documentation, and logistics coordination
- Lead and organise the clearing and forwarding team to ensure efficient daily operations
- Ensure all shipments are correctly documented, cleared via EDI, and released timeously through Customs and relevant authorities
- Monitor, apply for, and manage all regulatory permits (ITAC, DAFF, Rebate permits), ensuring renewals are submitted within required timeframes
- Track all shipments and provide weekly vessel and operational updates to senior management
- Coordinate bookings with shipping lines and airlines, including freight negotiations and rate requests
- Manage cargo due orders, shipping instructions, and release documentation for all consignments
- Ensure timely delivery and collection of containers within free time to avoid demurrage and additional costs
- Coordinate transport arrangements and delivery schedules with cold stores, transporters, and logistics partners
- Handle import and export documentation including Certificates of Origin (EURO 1), airfreight releases, and customs paperwork
- Liaise with shipping lines, customs authorities, Port Health, DAFF, and other regulatory bodies to resolve shipment issues
- Monitor customs deferment accounts and ensure financial controls are maintained
- Analyse shipping routes and logistics options to optimise cost, efficiency, and environmental impact
- Prepare freight quotations, invoices, and shipment costings
- Oversee SAP updates, PO planning reports, and system data accuracy
- Ensure compliance with all customs regulations, company policies, and international trade laws
- Manage issue resolution for detained, stopped, or delayed cargo until final release
- Support procurement and finance teams with shipment-related documentation and payment processes
- Drive continuous improvement in clearing and forwarding processes and systems
REQUIREMENTS:- Bachelor’s degree or Diploma in Supply Chain Management, Logistics, or a related field
- Minimum of 5 years’ experience in a Clearing and Forwarding or Customs Logistics environment
- Strong knowledge of customs procedures, import/export documentation, and freight forwarding processes
- Experience working with SAP and MS Office (Excel, Word, Outlook)
- Excellent communication skills, both written and verbal, across all business levels
- Strong analytical, problem-solving, and critical thinking abilities
- High attention to detail with strong organisational skills
- Ability to work under pressure, meet tight deadlines, and manage multiple priorities
- Strong leadership skills with the ability to manage and coordinate a team
- Understanding of shipping lines, freight negotiation, and logistics coordination
- Knowledge of regulatory bodies such as Customs, DAFF, ITAC, and Port Health
- Must have own reliable transport
- Flexible and adaptable to operational demands
- Self-motivated, reliable, and results-driven
*ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*
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