Inside Sales & Showroom Executive

MINIMUM REQUIREMENTS

• Minimum 2 years' experience in Inside Sales, Sales Support, Sales Administration, Customer Service, Showroom Sales, or a similar role.
• Valid Driver's Licence.
• Own reliable vehicle.
• Strong computer literacy with advanced Microsoft Excel and/or Google Sheets skills.
• Experience working with CRM systems (Monday.com advantageous).
• Experience using inventory or order management software such as Cin7 or DEAR 
• Comfortable working in a fast-paced environment and managing multiple priorities simultaneously.
• Experience within branded merchandise, promotional products, wholesale distribution, apparel, fashion accessories, manufacturing, or production-related environments.
• Understanding of production processes and order workflow management will be highly beneficial.

KEY RESPONSIBILITIES

• Manage and convert all inbound sales enquiries received via email, WhatsApp, telephone, and showroom walk-ins.
• Guide customers through the sales process from initial enquiry through to invoicing and order fulfilment.
• Maintain a professional, organised, and customer-friendly showroom environment at all times.
• Prepare accurate quotations and process customer orders using Cin7.
• Coordinate closely with warehouse, operations, and design teams to ensure timely and accurate order fulfilment.
• Build strong relationships with existing customers and actively identify opportunities for repeat business and upselling.
• Maintain accurate customer records and sales pipelines within Monday.com CRM.
• Gather and manage customer branding requirements, artwork, and production specifications.
• Support the external sales team with quotations, samples, and customer information.
• Monitor and respond to all enquiries within agreed service levels.
• Compile weekly sales and activity reports, including conversions, customer feedback, and order volumes.
• Ensure exceptional customer service throughout every stage of the customer journey.