Internal Control and Compliance Manager

Role Purpose

Protect the hotel’s financial and operational integrity by designing, implementing, and monitoring internal controls and compliance programs tailored to hotel operations; reduce losses, ensure regulatory and brand compliance, and embed a control-conscious culture across all outlets.

Key Responsibilities

• Risk & Control Framework: Map core hotel processes front office, F&B, housekeeping, events, procurement, payroll, minibar and maintain a documented internal control framework; perform periodic risk assessments and update controls.
• Operational Controls: Oversee cash handling, POS reconciliations, night audit procedures, credit control, and petty cash; enforce segregation of duties and approval matrices. 
• Procurement & Inventory: Review procurement-to-pay flows; validate vendor onboarding, contract compliance, and inventory cycle counts for F&B, minibar, and housekeeping supplies. 
• Audit & Remediation: Plan and execute risk-based internal audits; prepare findings, present actionable recommendations to management, and track remediation to closure within agreed timelines. 
• Regulatory & Brand Compliance: Ensure adherence to statutory requirements and brand standards; coordinate external audits and brand inspections. 
• Training & Culture: Deliver regular training on fraud prevention, ethics, and control procedures; act as liaison with corporate and external auditors. 

Qualifications & Experience

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or related field. Professional certification preferred: CPA, ACCA, CIA, or equivalent. 
• Experience: Minimum 5 years in internal audit, internal controls, or finance within the hospitality sector or multi-outlet retail. 
• Skills: Strong analytical and report-writing skills; familiarity with hotel PMS/POS systems; excellent stakeholder management and training capability. 

Working Conditions & Authority

• Location: On-site at property with periodic group visits.
• Authority: Access to financial records, right to escalate unresolved control breaches to GM/Group Audit, and mandate to implement corrective action plans.