IT Infrastructure Technician

About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
•  All Interested Applicants / All SourcesFor USEFM – FP grade is FP-07.  Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO):  The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the I.T. Infrastructure Technician position in the Diplomatic Technology office.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Occasional Travel

Travel to attend training.

Duties

Installs, maintains, and supports Information Technology (IT) infrastructure and endpoints in US Government (USG) facilities, vehicles and official USG residences. Supports communications requirements for VIP visits and events at off-site locations. Maintains inventory and records of IT infrastructure, tools and endpoints. S/he performs hands-on tasks to install, maintain, and decommission IT wiring and infrastructure in USG facilities, vehicles, and USD-owned or leased residences, adhering to Department wiring standards. Infrastructure includes UTP, fiber, and coaxial wired and wireless networks supporting voice and data communication, television/media, audiovisual, radio and satellite communications systems. The incumbent installs, configures, maintains, troubleshoots and repairs IT endpoint systems to include office and residential telephones; handheld, mobile and base station radios; office and residential television decoders; LoRaWAN IOT devices; and satellite communications systems. Provides one-on-one guidance to end users on the operation of these devices.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

• • security certificate

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time 6 weeks upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

At least two years of post-secondary study at a vocational college or university in Information Technology (IT) infrastructure, telecommunications, or network systems.

Please address this factor in your ERA application under Education.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

A minimum of two years of hands-on experience in the installation, repair, and maintenance of data, voice, radio, or video infrastructure systems.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Language: 

Good working knowledge (speaking/reading/writing) of English is required.

Good working knowledge (speaking/reading/writing) of Bemba or Nyanja is required.

Please address this language requirement in your ERA application. 

Job Knowledge:

Knowledge of IT infrastructure theory and practices, including installation, operation, maintenance, testing and troubleshooting. Specific knowledge of host country relevant regulations and protocols on telecommunication and internet access. Basic understanding of how IT endpoints (radios, telephones, televisions, audiovisual equipment) operate at the user level. Knowledge of cabling, radio, voice or network infrastructure industry standards.

Please address this factor in your ERA application under Major Duties and Responsibilities.

Skills And Abilities:

Strong administrative and record-keeping skills. Ability to read and interpret technical documents and schematics in both English and local language(s). Effective communication skills with a wide range of technical and management personnel. Ability to work independently with minimal supervision. Experience using a variety of hand and power tools, as well as electronic diagnostic equipment, including drills, multimeters, tone generators, and network testers. General use skills in productivity applications including Microsoft Office. Ability to use professional diagramming software to create network topology diagrams and the ability to read and explain network topologies.

Please address this factor in your ERA application under Major Duties and Responsibilities.

How to Apply

How to Apply:

Click the “Apply to This Vacancy” button at the top of the page to begin your application.  For an instructional video on how to apply click here.

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

 

Required Documents:

Please upload all applicable documents to your application. If you fail to submit a complete application, then your application may be disqualified for this position.

All Applicants:

• • Residency Permit (if applicable)

• • Work Permit (if applicable)

• • University Degree (if applicable)

• • University Transcript (if applicable)

• • Language Scores (if applicable)

• • Driver’s License (if applicable)

• • Certificate (if applicable)

• • Professional License (if applicable)

• • Resume/CV (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit:

• • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• • SF-50 (if applicable)

Next Steps:

The HR Office will contact successful applicants.  For more information on applying for jobs or employment with us, please visit the U.S. Mission website https://zm.usembassy.gov/jobs or follow us at LinkedIn.

Thank you for your application and your interest in working with us.