Luxury Vehicle Dealership Costing / Warranty Clerks - Gauteng, Northern Suburbs

Responsibilities:

• Process and submit warranty claims accurately and within manufacturer deadlines
• Ensure all warranty documentation is complete and compliant with manufacturer requirements
• Verify repair orders, labour operations, parts allocations, and supporting documentation before claim submission
• Perform workshop costing on completed job cards
• Reconcile warranty payments and investigate any rejected or unpaid claims
• Liaise with Service Advisors, Technicians, Parts Department, and Management regarding warranty-related matters
• Monitor outstanding warranty claims and follow up where required
• Ensure all claims are processed according to dealership and manufacturer standards
• Assist with warranty audits and maintain accurate records.
• Generate and analyse warranty and costing reports as required
• Maintain excellent attention to detail while managing a high volume of transactions

• Minimum 3 years’ experience as a Costing Clerk, Warranty Clerk, or Costing & Warranty Clerk within a franchised automotive dealership
• Previous experience with a luxury or premium passenger vehicle brand is essential
• Premium motorcycle dealership experience would be highly advantageous
• Proven experience handling high volumes of warranty claims and workshop costing
• Excellent understanding of manufacturer warranty processes and procedures
• Strong working knowledge of Motoplan
• Experience using automotive dealership costing and warranty systems
• Experience on Kerridge / Autoline would be advantageous; however, similar dealer management systems will be considered
• Strong administrative, organisational, and reconciliation skills
• Excellent attention to detail and accuracy
• Ability to work efficiently under pressure and meet strict deadlines
• Computer literate with strong MS Office skills