Operations Manager

The Operations Manager is responsible for overseeing and managing all warehouse and operational activities within the e-waste recycling business. This role ensures that operations are executed efficiently, safely, and in compliance with company standards and regulatory requirements.

A key focus of this position is maintaining strong operational controls, minimizing risk, and implementing effective fraud prevention measures. The Operations Manager will play a critical leadership role in supervising staff, optimizing processes, and ensuring accurate handling, processing, and reporting of materials.

This position requires a candidate who is willing to be based in remote locations across Malawi, and is comfortable with relocation and frequent travel.

Key Responsibilities

Operational Oversight

• Oversee daily warehouse and recycling operations, ensuring efficiency and productivity.
• Supervise and manage warehouse staff, including scheduling, performance, and discipline.
• Ensure proper handling, sorting, processing, and storage of e-waste materials.
• Monitor workflow and implement improvements to optimize operational performance.

Staff Management & Leadership

• Lead, train, and develop operational and warehouse teams.
• Enforce company policies, procedures, and performance standards.
• Promote a culture of accountability, teamwork, and continuous improvement.

Fraud Prevention & Controls

• Implement and maintain strict operational controls to minimize fraud and material losses.
• Monitor stock movement, weighbridge processes, and reconciliation procedures.
• Conduct spot checks, audits, and investigations where discrepancies arise.
• Ensure transparency and accuracy in reporting and documentation.

Inventory & Materials Management

• Oversee inventory control processes, ensuring accurate tracking and reporting of materials.
• Ensure correct identification, classification, and handling of e-waste.
• Reconcile stock records and investigate variances.

Health, Safety & Compliance

• Ensure compliance with health, safety, and environmental regulations.
• Enforce the use of PPE and safe working practices at all times.
• Conduct safety inspections and ensure corrective actions are implemented.

Reporting & Performance Monitoring

• Prepare and submit operational reports, including productivity, stock, and risk indicators.
• Monitor KPIs and identify areas for improvement.
• Provide feedback and recommendations to senior management.

Logistics & Coordination

• Coordinate with procurement, logistics, and sales teams to ensure smooth operations.
• Oversee material inflow and outflow processes, including collections and dispatch.
• Ensure efficient use of resources, equipment, and transport.