Receptionist
Full Time
17 hours ago
Lusaka, Lusaka
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Employment Information
Job description
GRAND TURACO HOTEL
WE ARE HIRING! — JOIN THE GRAND TURACO HOTEL TEAM
Grand Turaco Hotel is a premier luxury hospitality destination featuring modern accommodations, conferencing facilities, a signature restaurant, coffee shop, and rooftop lounge. We are currently recruiting a polished, energetic, and customer-focused Receptionist to join our Front Office team.
Note: All Candidates Are Preferably Females.
Key Responsibilities:
- Welcome hotel guests warmly upon arrival, verify reservations, and execute prompt check-in and check-out procedures.
- Manage front desk telephone inquiries, email bookings, and room allocations.
- Provide comprehensive information about hotel amenities, restaurant menus, conference halls, and local attractions.
- Process guest billing, settle folios, handle card and cash payments accurately, and issue receipts.
- Liaise efficiently with Housekeeping, Food & Beverage, and Maintenance teams to fulfill guest requests.
- Maintain a pristine, neat, and highly welcoming front desk reception area.
Qualifications & Requirements:
- Certificate or Diploma in Front Office Operations, Hospitality Management, or related field.
- Minimum 1–2 years’ front desk / reception experience in a reputable hotel or lodge.
- Polished presentation, warm telephone etiquette, and outstanding interpersonal skills.
- Proficiency with hotel Property Management Systems (PMS) and MS Office.
- Fluency in spoken and written English.
- Flexibility to work shifts, including weekends and public holidays.
How to Apply:
Interested candidates should email their comprehensive CV and cover letter to:
Deadline: Friday, Nov 13th, 6pm
Only shortlisted candidates will be contacted.
