Market and sell all the company products and services to new and cross-sell and upsell to existing clients to achieve agreed sales and service targets. Maintain excellent customer relationships through effective service delivery; assist with daily tasks to retain and grow the defined portfolios. Actively resolve all client queries escalated within a reasonable timeframe and actively identify leads for respective Sector Heads.
MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
- 3-year Degree/Diploma/Higher Diploma in Sales/Marketing/Retail Management - Non Negotiable
- At least 3 years experience in a sales/business development role, preferably in Information Services/ Warehousing/ Logistics or similar environment (i.e. Office Automation).
- Postgraduate qualification in business administration
- Account management experience in document management and archival-related or similar industry sales preferred.
- Computer literate (MS Office Suite)
- Must be a team player and be prepared to travel between sites/clients.
- Must have's...
- B2B experience;
- Excellent track record in delivering high-level sales presentations;
- Excellent track record in meeting and exceeding monthly, quarterly and annual sales targets;
- Excellent communication and interpersonal skills;
- A flair and drive for sales;
- Hardworking and solutions driven;
- Business acumen and be able to communicate with senior to top management levels;
- Excellent organisational skills;
- Previous. experience in tender document preparation;
- Own a reliable vehicle and a valid driver's licence
KEY RESPONSIBILITIES:
- Provide purpose-fit solutions through an in-depth understanding of specific client needs relating to the services provided.
- Engage with clients regularly to maintain good relationships.
- Act as the primary contact for purposes of:
- negotiating prices within the parameters of the Authority Framework
- providing customised solutions
- problem/issue resolution
- Stay up-to-date and inform the Sales Manager/ Sector Head of changing market and competitor trends.
- Maintain a current and updated database of all clients in own Portfolio.
- Keep informed of legislative requirements pertaining to document & records management.
- Ensure effective classification of client information to ensure fast and accurate retrieval.
- Ensure adequate documentation and records management as defined within the customer's document retention strategy by informing customers of past due dates.
- Develop Account Plans as agreed with Sales Manager/ Sector Head for the allocated Portfolio to leverage new opportunities and ensure customer retention.
- Weekly sales and service statistics to the Sales & Service Manager/ Sector Head.
- Ensure the service offering satisfies customers' needs and identifies leads across their allocated Sector Heads within their Portfolios.
- Resolve all enquiries or queries escalated to you within a reasonable timeframe and communicate concerns relating to service delivery to Operations and to respective support and management personnel. Ensures remediation thereof.
- Ensure that Portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients' portfolios' data integrity is accurately maintained.
- Assist with preparing and presenting business proposals to existing and new potential customers.
- Maintain close relationships with the Sector Head to capitalise on identified opportunities.
- Ensure adequate documentation and records management as defined within the customer's document retention strategy by informing customers of past due dates.
- Deal with resolves and reports on issues, concerns and complaints related to your Portfolio or allocated clients.
