Sales Specialist

JOB OBJECTIVE

Responsible for sales revenue growth, customer acquisition, Customer satisfaction and customer relationship management for the company by aiding sales activities.

Job Duties/ Responsibilities/Accountabilities:

Main tasks will include but are not limited to the following:

• Develop business and marketing plans in coordination with BD Manager to achieverevenue goals
• Participate in industry forums, client discussions, and conferences as a representative of the organization
• Interface with customers via phone and e-mail to identify areas of opportunity and provide customers with marketing collateral to further develop their interest.
• Maintain all relevant contact information and record all correspondence for appropriate actions in CRM tools Salesforce, Action Plans
• Perform market research to identify new opportunities and engage team members to establish strategies for pursuing those new opportunities from initiation to completion
• Prepare presentation slides and conduct sales presentations to client internal and external
• Determine cross-selling opportunities of the company’s products and solutions to internal, existing and potential customers
• Develop and maintain strong customer relationships in order to generate high volume of prospective clients
• Work with Training team to ensure 95% customer satisfaction.
• Respond to client queries regarding the company’s products and services in a timely fashion
• Supply management with reports on customer needs, challenges, interests, competitive activities, and potential for new products and services
• Develop and review business proposals for new and existing customers
• Participate in documentation processes, bid management and review of contracts from clients
• Assist in preparation of budget for the department and management meetings
• Ensure all documentation with regards the company’s are always updated.

QUALIFICATIONS / EXPERIENCE REQUIRED

• Possess a Bachelor of Science in Computer Science or Engineering degree in or related field from an accredited university.
• Possession of additional professional qualifications will be an advantage
• 5-10 years post NYSC experience in business development/sales role. Previous experience in an IT firm entrenched in Sales of IT software will be a major plus

KEY COMPETENCIES REQUIREMENTS:

Functional/ Technical:

• Good understanding of business and product development cycle, leading practices, techniques and methodologies
• Market/competitive analysis and research techniques
• Project Management
• Excellent written and verbal communication skills.
• Top-notch analytical skills — Must have an eye for detail!
• The ability to travel to meet clients, attend conferences and
• research new markets as needed.

Behavioural:

• Helpful and personable attitude with evident desire to assist all team members to perform effectively
• Team player that goes beyond job requirement in solving problems and challenges
• Ability to work under pressure and still meet up with given deadlines
• Good relationship building, networking and marketing skills
• Manage and prioritise time
• Plan, Organize and schedule work
• Possess effective communication skills to interact with diverse groups of people both in writing and in speaking without getting misunderstood
• Analytical and be able to transfer complex information from several points of view and communicate effectively.