Service Advisor

Overview

Our client is seeking to build a dynamic team to join their new division in East London. The following exciting opportunity exists for a high-performing individual with strong service advisor and interpersonal skills, and a passion for delivering exceptional customer experiences to workshop customers.

Minimum Requirements

• Grade 12/Matric Certificate
• Minimum of 3 years’ experience as a Service Advisor in a franchise dealership environment
• Valid driver’s license
• Able to work under pressure and complete tasks and assignments on time
• Efficient computer literacy

Job Responsibilities

• Greet customers promptly and professionally, ensuring a positive first impression
• Book in vehicles for servicing, maintenance, and repairs
• Accurately capture customer concerns and service requirements
• Prepare and explain job cards, cost estimates, and timelines to customers
• Liaise effectively between customers and workshop technicians
• Keep customers informed on the progress of their vehicles and any additional work required
• Obtain customer approval for additional repairs or costs
• Ensure all work is completed as per manufacturer and dealership standards
• Handle customer queries, complaints, and concerns in a professional and timely manner
• Ensure all documentation is completed accurately and filed correctly
• Process invoices and explain charges to customers upon vehicle collection
• Maintain strong customer relationships to encourage repeat business
• Coordinate vehicle handovers, ensuring all work has been completed to satisfaction
• Adhere to company policies, procedures, and health & safety standards
• Work closely with parts and service departments to ensure efficiency
• Meet daily, weekly, and monthly service targets and KPIs

Key Competencies / Skills

• Excellent communication skills
• A natural ability to deal with customers
• Ability to remain focused and to work independently and in a team
• Ability to develop good working relationships