The Service Consultant acts as the key link between the customer and the service department, ensuring an excellent service experience and effective communication.
Responsibilities
Customer Consultation: Greet customers, listen to their vehicle concerns, and create accurate repair estimates and repair orders.
Communication: Act as the liaison between customers and technicians, clearly explaining the required repairs and keeping the customer updated on the vehicle's progress.
Service Recommendation: Proactively recommend additional services or maintenance using a consultative approach to ensure vehicle safety and reliability.
Quality Control: Oversee the work of technicians, participate in quality control processes, and ensure all repairs meet dealership and manufacturer standards.
Complaint Handling: Handle minor customer concerns and escalate larger issues to the Service Manager when necessary to maintain high customer satisfaction.
Responsibilities
Greet customers, listen to their vehicle concerns, and create accurate repair estimates and repair orders.
Act as the liaison between customers and technicians, clearly explaining the required repairs and keeping the customer updated on the vehicle's progress.
Proactively recommend additional services or maintenance using a consultative approach to ensure vehicle safety and reliability.
Oversee the work of technicians, participate in quality control processes, and ensure all repairs meet dealership and manufacturer standards.
Handle minor customer concerns and escalate larger issues to the Service Manager when necessary to maintain high customer satisfaction.
Follow Wakanda Jobs Zambia on WhatsApp
