Service Technical Support / Service Technician Durban

Job Requirements

• Automotive engineering or related technical qualification, automotive Technician Certificate / Diesel Mechanic Trade Test (advantageous)
• Valid driver’s license (Code 8; Code 14 advantageous)
• Minimum 3 years in truck or commercial vehicle maintenance, servicing, or diagnostics
• Skilled in mechanical, electrical, chassis, and powertrain systems, with hands‑on fault‑finding and repair capability.
• Proficient with diagnostic tools, workshop equipment, and interpreting service manuals, wiring diagrams, and reports.
• Solid grasp of mechanical principles, OEM product knowledge, service standards, and emerging technologies such as electric trucks, telematics, and ADAS.
• Familiar with workshop processes, customer needs, common technical issues, and strict adherence to safety and operational procedures.
• Able to communicate clearly with technicians, drivers, customers, and internal departments, ensuring smooth coordination and teamwork.
• Customer‑focused mindset with basic data analysis skills for warranty trends, service performance, and continuous improvement.

• Provide technical guidance to service providers and dealership technicians
• Assist with fault diagnosis, repair procedures, and troubleshooting
• Support field visits when complex technical issues arise

• Assist in delivering technical training sessions
• Prepare training materials, case studies, and practical demonstrations
• Support evaluation of technician competency and training outcomes

• Collect and verify monthly warranty and service information
• Assist in reviewing claim accuracy and rationality
• Communicate settlement information to service providers and address queries

• Collect, organize, and verify product quality feedback from the market
• Report quality issues in the required format and timelines
• Support follow‑up on corrective actions and improvement measures

• Provide on‑site technical assistance for complex repairs
• Support service providers in implementing OEM repair standards
• Ensure safety compliance during all technical activities

• Compile typical fault cases for training and reference
• Assist in building a technical knowledge base for the service network